Kids Toy World aim to provide a complete, personal and prompt service to all our customers.
ORDERING AND DELIVERY INFORMATION
When proceeding to the checkout customers are obliged to choose a delivery zone that applies to their delivery address, not necessarily the billing address.
| UK Mainland |
£5.99 |
| Northern Ireland |
£9.99 |
| Scottish Highlands Southern Ireland & Offshore Islands** |
£9.99 |
Please contact us for special or urgent delivery instructions.
RETURNS, REPLACEMENTS AND CANCELLATIONS
If you are not completely satisfied, you may return your goods within 7 days together with your receipt/order number for an exchange or full refund. If you do not have the receipt, we will give you an exchange or credit note at the current selling price. Any returns must be in a saleable condition.
Please make sure that you check your items carefully when they arrive and before they are used. We recommend that you keep your invoice or order number as you might need it as proof of purchase in the event of any after-sales queries.
We regret that we do not refund postage and packaging, or the cost of returns postage except where the return is the result of our error and personalised items cannot be returned unless faulty.
UK Mainland Delivery
Destinations outside the EU may be subject to import duty. Import duty is not included in our prices and is the responsibility of the customer.
We can only take responsibility for returns once received at our warehouse and for your own protection you should obtain a Proof of Posting from the Post Office so that you can claim if your parcel is lost.
You have the right to cancel your purchase (under the Distance Selling Regulations) for a period of seven working days, beginning the day after the day on which you received your order. Cancellations must be requested in writing and you will be responsible for the cost of returning the items as outlined above. The right to cancel does not apply to personalised products
Our free delivery is sent through Royal Mail standard delivery DHL or Interparcel . All orders placed under £49.00 will be charged the standard Royal Mail delivery charge of £5.99
We can ship next day or special delivery, please contact us and we will advise you of the cost for this service.
We endeavour to process your order as quickly as possible and will usually despatch your goods within 1 to 7 WORKING DAYS! of receiving the order (subject to receiving satisfactory payment). If an item is out of stock we shall inform you and advise you of the expected delivery time. We may contact you by telephone so please ensure that you have provided us a daytime contact number. By placing an order you confirm that you have provided us the correct billing address of your debit/credit card and the correct delivery address.
We cannot accept responsibility for delays in delivery caused by our suppliers or by any other third party. Hence we cannot be liable for an item that fails to arrive by a required date.
- Delivery to mainland United Kingdom postcodes, excluding Scottish Highlands for one or multiple items is currently based on a set fee of £5.99. This fee will not change regardless of weight or shape/size of shipment.
Northern Ireland - Delivery to mainland Northern Ireland postcodes, excluding Offshore Islands for one or multiple items is currently based on a set fee of £9.99. This fee will not change regardless of weight or shape/size of shipment. All shipments to Northern Ireland are based on a minimum 2-day Land & Sea sevice from date of shipping.
Offshore Islands & Scottish Highlands - Delivery to postcodes from offshore islands or Scottish Highlands for one or multiple items is currently based on a set fee of £9.99. This fee will not change regardless of weight or shape/size of shipment. All shipments to Offshore Islands and Scottish Highlands are based on a minimum 2-day Land & Sea sevice from date of shipping.
Offshore Island's include the Isle of Wight, Isle of Man, Channel Islands, Outer Hebrides, Isles of Scilly, etc. We are unable to deliver to UK dependencies such as Gibraltar.
Scottish Highlands shipping charges are defined by the postcode locations: PH19-44, 50, IV, KW, PA20-88, KA27-28 and HS.
PAYMENT
We accept credit/debit card payments online.
Goods will only be dispatched once full payment has been received and cleared.
PRODUCT DESCRIPTION
We aim to describe each product as accurately as possible. However, where products are individually hand crafted, this may cause the materials, design and colour to vary from those illustrated. Consequently we cannot be held responsible for any changes to the final product as a result of the above.
PASSING OF RISK
The risk in the goods shall be passed to you upon delivery of the product. Our liability in relation to delivery will end at this stage. However we will always retain the title to the goods until payment for the goods has been received at our office and any funds cleared, where applicable.
IT IS YOUR RESPONSIBILITY TO CHECK THE GOODS UPON DELIVERY. WE CANNOT ACCEPT ANY CLAIM FOR DAMAGED GOODS UNLESS NTIFIED TO US WITHIN 24 HOURS OF ACCEPTING DELIVERY. THIS CONDITION IS IMPOSED BY OUR CARRIERS.
Overseas Orders
We welcome orders from overseas and regularly deliver toys to the America, Canada, Australia and the rest of Europe. If you are wishing to place an order from overseas then please contact us and we would be happy to supply you with a delivery quote.
Returns To
HH6S Hewlett House
Havelock Terrace
SW8 4AS |
