Safe, fun, eco-friendly toys your child will love - guaranteed.
And when we say “guaranteed”, we mean it!
You can order with complete confidence thanks to our
Unconditional Guarantee
“Open the packaging and inspect the quality of your toy. Let your child play with it for a full thirty days. If at any time you do not agree that your toy is beautifully crafted from top quality materials and built to last, or you do not agree that it is stimulating, enjoyable and fun for your child to play with – then simply say so, and we will refund every penny and pay for the cost of return carriage, no questions asked.”
We won't weasel out of our guarantee:
When you shop online, most sites offer you some sort of ‘complete satisfaction’ warranty. But - Refunds and Exchanges often come with strings attached! Look out for the small print that says things like:
“...goods must be returned unopened”
- How do you know if you’re satisfied (let alone your child) if you can’t open the packaging?
“…goods must be returned within seven days”
- Unless you decide on sight that it’s not what you expected, can you really make a proper assessment, re-pack and allow for the time for the package to make it back to the supplier?
“…goods must be in the original packaging and in a saleable condition”
- The chances are that unless you took a dislike to the product as soon as you opened it, the packaging has long since gone into the recycling bin by the time you realise you want to return it.
- In a saleable condition? Does that mean that you shouldn’t notice that somebody already opened it, tried it out and sent it back? Does that mean that when you order a toy for your child you might get one another person has already rejected?
Frankly, we get so few returns we don’t fuss about it. What we will never do though, is re-sell an item that somebody has returned for whatever reason. If you’re purchasing a new item for your child, do you like the thought of giving them a toy that a complete stranger has already opened, played with a bit and then sent back? We don’t either. The returns that we do get are collected up, checked for safety and donated to charities or local playgroups to enjoy.
“We regret postage and packing costs are direct costs to us and cannot be refunded”
- We’re confident that you and your child will love our products. So much so that we’re prepared to put our money where our mouth is. If you’re not happy, it won’t cost you a penny.
So, in addition to your statutory rights (which are not affected), here is our guarantee to you once again:
“Open the packaging and inspect the quality of your toy. Let your child play with it for a full thirty days. If at any time you do not agree that your toy is beautifully crafted from top quality materials and built to last, or you do not agree that it is stimulating, enjoyable and fun for your child to play with – then simply say so, and we will refund every penny and pay for the cost of return carriage, no questions asked.”
